Return & Refund Policy

Company: Apex Home Fixtures Inc
Address: 2950 Brighton Blvd, 1st Fl Ste 50, Denver, CO 80216
Email: info@apexhomefixtures.com
This Return & Refund Policy applies to all products purchased from Apex Home Fixtures Inc (hereinafter referred to as “the Company”). We are committed to providing high-quality products and services, and ensuring that customers have a clear and convenient return and refund experience.

1. Return Eligibility & Period

Customers can apply for return, refund or exchange within 30 calendar days from the date of receiving the goods. To be eligible for return, the product must meet the following conditions:
  • Unused, unopened, and in its original packaging with all accessories and tags intact.
  • No man-made damage, scratches, or signs of use.
  • Not a customized product (customized products are non-returnable unless there is a quality defect).

2. Return Scenarios & Freight Responsibility

  • Defective or Damaged Products: If the product has quality defects, is damaged during transportation, or is incorrectly delivered (wrong model, wrong color, etc.), the Company will bear all return shipping costs. Customers can choose to receive a full refund, free replacement, or free exchange.
  • Buyer’s Personal Reasons: If the return is due to personal preferences, wrong purchase, or no longer needed (and the product meets the return eligibility), the return shipping costs shall be borne by the buyer. The Company will issue a full refund after inspecting the returned goods and confirming they are intact.
  • Non-Returnable Items: The following items are not eligible for return or refund: products with man-made damage, used products, products with missing accessories or damaged original packaging, and customized products (unless there is a quality defect).

3. Refund Process

  1. Customers who need to return goods shall contact the Company via email (info@apexhomefixtures.com) within the return period, stating the order number, product name, return reason, and attaching photos/videos of the product (if there is damage or quality problem).
  2. After the Company verifies the return application, it will reply to the customer within 2 working days and provide the return address and related instructions.
  3. The customer shall send the returned goods to the specified address within 7 working days after receiving the return confirmation, and provide the logistics tracking number to the Company.
  4. After the Company receives and inspects the returned goods (usually 3-5 working days after receiving the goods), it will confirm whether the product meets the return conditions.
  5. If the inspection is passed, the refund will be completed within 3-7 working days, and the refund will be returned to the customer’s original payment account. The refund arrival time depends on the processing speed of the customer’s payment platform.

4. Special Notes

If the returned goods do not meet the return eligibility (such as man-made damage, missing accessories, etc.), the Company has the right to refuse the return or deduct the corresponding loss from the refund amount according to the degree of damage.
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